Inpatient and Outpatient Satisfaction (HCAHPS) – 3rd Quarter

Inpatient Satisfaction (HCAHPS)

In the 4th Quarter of 2013, we ranked, as a hospital, in the 96th percentile for Overall Rating with a rating of 85.5%. This is down slightly from the previous quarter’s rating of 88.9% and the 98th percentile. The Overall Rating is determined by the percentage of patients who rate the hospital either a “9” or a “10” with “10” being the ‘Best Hospital’ and “0” being the ‘Worst Hospital’.

Please keep in mind that although the ranking for inpatient areas is attributed to the unit the patient was discharged from, the patient’s experience throughout the continuum of care effects the ratings.

The following are the rankings for all units compared to the previous quarter. Congratulations to Interventional and 4 Lesser for a consistently high rank.

           
The following are top predictors of our Overall Rating with their individual percentile rank and percentage of patients answering “always” for that question. These questions most closely align with patients giving us the highest rating possible. The better we score for these, the higher our overall rating. 

Outpatient Satisfaction
In the 4th quarter of 2013, we ranked at the 71st percentile nationally, a decrease in the ranking from the 3rd quarter of 2013. As with the inpatients, the rating is based on the percentage of patients rating us either a “9” or “10” with “10” being the ‘best’ and “0” being the ‘worst.

Individual treatment areas ranked from the 11th percentile to the 99th percentile. The Pacer Clinic has been deleted from the list and replaced with the Joslin Diabetes Clinic beginning the 4th quarter 2013. The following are the rankings for each individual treatment area:

There are two top predictors for Overall Rating for outpatients. These questions most closely align with patients giving us the highest rating possible. The better we score for these, the higher our overall rating: 





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