Inpatient and Outpatient Satisfaction (HCAHPS) – 3rd Quarter

Inpatient Satisfaction (HCAHPS)
In the 3rd Quarter of 2013, we ranked, as a hospital, in the 98th percentile for Overall Rating with a rating
of 88.9%. This is down slightly from the previous quarter’s rating of 89.3% and the 99th percentile. The Overall Rating is determined by the percentage of patients who rate the hospital either a 9 or a 10 with 10 being the ‘Best Hospital’ and 0 being the Worst Hospital.

Although the ranking for inpatient areas is attributed to the unit the patient was discharged from, the patient’s experience throughout the continuum of care effects the ratings. 

The following are the rankings for all units compared to the previous quarter. Congratulations to Interventional and 4 Lesser for a consistently high rank and to 3 Main for a significant increase in ranking from the 1st quarter. 

           
The following are top predictors of our Overall Rating with their individual percentile rank and percentage of patients answering “always” for that question. These questions most closely align with patients giving us the highest rating possible. The better we score for these, the higher our overall rating. 

Outpatient Satisfaction
In the 3rd quarter of 2013, we ranked at the 91st percentile nationally, an improvement in the ranking from the 1st and 2nd quarter of 2013. As with the inpatients, the rating is based on the percentage of patients rating us either a 9 or 10 with 10 being the best and 0 being the worst. 

Individual treatment areas ranked from the 13th percentile to 99th percentile, with 5 of the 10 areas ranking in the 95th percentile or higher. The following are the rankings for each individual treatment area:

There are two top predictors for Overall Rating for outpatients. These questions most closely align with patients giving us the highest rating possible. The better we score for these, the higher our overall rating: 





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