Deborah Ambassador Kit

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HCAHPS Results

New Developments

Marketing

President's Message

 

 



Marketing Department Updates

STEP-BY-STEP APPOINTMENT PROCESS

WHEN INSURANCE DOES NOT
REQUIRE A REFERRAL

OPTION 1

Go to www.deborah.org

Click link at top of homepage titled, "Are You Interested in Being Contacted for an Appointment?"

Fill out form with required information and submit it to Deborah

Scheduling contacts patient within three business days or before

Response email includes numbers to call for updates or for more information

If insurance requires a referral, patient sent to private physician for referral


OPTION 2
Contact General Information Line at 800-555-1990

Staff takes time to answer all questions about appointment process

Sends out a packet if requested

Responds to inquiries about programs/services/procedures/Deborah specialists

Provides back up number if additional questions arise

Transfers caller to Scheduling to schedule convenient appointment time

If insurance requires a referral, patient sent to private physician for referral

Scheduling provides update phone number for further questions

WHEN PATIENT KNOWS INSURANCE
REQUIRES REFERRAL

Acquire referral from primary physician

Physician faxes referral to Referral Center

Patient faxes or mails referral to Referral Center

Upon receipt of referral, Scheduling calls patient for appointment or to request further information

Provides return call numbers when messages left


Marketing's Featured Videos


Winners: (some of the handwriting is not clear, so “we apologize for any misspelling of names” and for those who may work the night shift please call the Marketing Department 893-1200 ext. 5846 for Michelle to make arrangements for pick up, thank you!)

Sheila Belonia ~ OR
Donna Dionne ~ HR
Kathleen Suayan ~ Pathology
Gary Troy ~ Radiology
James Brown ~ EVS
Ellen Geibel ~ FNS
Michelle Czyzyk ~ Security
Jessica Zamboni ~ ACS
Brian Mackie ~ Social Work
Jennifer Blansett ~ PAS

Game Details: Saturday, July 12, 2014 @ 7:05 PM
Lakewood BlueClaws vs. Delmarva Shorebirds (a Baltimore Orioles Affiliate) Skybox ~ Food and Non-Alcoholic Beverages provided generously by Deborah Heart and Lung Center’s Administrative Department. 10 Winners receiving 2 tickets per winner.

Tickets may be picked up on a “first come, first choice” basis in the Marketing & PR Department (4th floor—Admin. Svcs. Bldg.) *Night shift winners: please call Michelle (ext. 5846) to make arrangements to get your tickets!

 

 

 

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Upcoming Classes and Events
can be viewed on the calendar page here



CONGRATULATIONS Car Magnet Program Winners
1st Quarter Prize Give Away: Two Samsung 50” LED TVs

And the winners are: Susan Stintsman ~ FNS, Hui Yu ~ EVS