Government-Sponsored Survey Ranks Deborah as One of the Best Hospitals in the Country Both Inpatient and Outpatient Scores Lead in the Nation

The latest government-released Healthcare Consumer Assessment of Healthcare Providers and Systems (HCAHPS) figures indicate that Deborah Heart and Lung Center has received a “Best Hospital” rating, ranked in the top three percent of all hospitals nationally for inpatient satisfaction, and in the top eight percent of all hospitals nationally for outpatient services.

These numbers are generated through patient surveys on the quality of care they receive at individual hospitals. In addition to high overall quality rankings, Deborah has also garnered several outstanding patient recognition scores. Among these are all four of the hospital’s inpatient units ranked in the top 12 percent nationally, with 4 Lesser receiving the remarkable ranking in the top 99th percentile, and the Interventional Unit in the 98th percentile. As well, six of Deborah’s outpatient treatment areas ranked at or above the 90th percentile for patient satisfaction.

Key markers ranked by patients in the survey include: timely response to call buttons, clear communication by nurses, discharge information, pain management, and overall rating of doctors and staff.  For both outpatient and inpatient satisfaction scores, Deborah received high marks for “patient advocacy” or their  likelihood to recommend others to the hospital.

“This is a shining testament to the quality of care provided at Deborah,” said President and CEO John R. Ernst, “that not only do our patients time and again give us great satisfaction scores for the care they have received here, but they will pass the word on to others to come here for care.” The inpatient HCAHPS survey is government mandated, and failure to participate directly affects Medicare reimbursements to the hospital.