Deborah Heart and Lung Center has commissioned HealthStream Research to conduct its inpatient and outpatient satisfaction tracking survey. HealthStream Research is a national survey research company solely dedicated to healthcare; they have over 200 clients nationwide.The patient satisfaction surveys are conducted by telephone to insure a higher response rate and better reliability. Patients respond according to a 5-point scale allowing for a more optimal distribution of responses. HealthStream Research surveys patients the month following their visit to Deborah Heart and Lung Center.
Deborah results are compared to HealthStream Research's national database and rankings are given.